Privacy Policy

Immersive Octopus Ltd ("we", "us", "our")
Company number: 14184634
Registered office: 39 Long Acre, London, Greater London, England, WC2E 9LG
Contact: info@immersiveoctopus.com

Last updated: May 2026

What information we collect

We may collect and process the following personal data:

Information you give us. When you contact us via our website, email or other channels, you may provide your name, email address, phone number and any other details you choose to include in your message.

Information we collect automatically. When you visit our website, we may automatically collect technical data including your IP address, browser type, operating system, referring URL, pages visited and the dates and times of your visits. We collect this data using cookies and similar technologies (see our Cookie Policy for details).

Newsletter subscribers. If you sign up to our mailing list, we collect your email address and any preferences you indicate.

How we use your information

We use your personal data to:

• respond to enquiries and provide the services you have requested
• send you marketing communications where you have opted in (you can unsubscribe at any time)
• improve our website and understand how visitors use it
• comply with legal obligations

Legal basis for processing

We process your data on the following grounds:

• Consent — where you have given us clear consent to process your data for a specific purpose (e.g. newsletter sign-up)
• Legitimate interests — where processing is necessary for our legitimate business interests (e.g. website analytics, responding to enquiries), provided these are not overridden by your rights
• Contract — where processing is necessary to perform a contract with you or take steps at your request before entering into a contract

Who we share your data with

We do not sell your personal data to third parties. We may share your data with:

• Service providers who help us operate our website and business, including Webflow (hosting), Mailchimp (email marketing) and Google (analytics). These providers process data on our behalf and are bound by contractual obligations to keep your data secure.
• Legal and regulatory authorities where we are required to do so by law.

International transfers

Some of our service providers are based outside the UK. Where data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

How long we keep your data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Contact enquiries are typically retained for up to two years. Newsletter subscriber data is retained until you unsubscribe.

Your rights

Under UK data protection law, you have the right to:

• access the personal data we hold about you
• request correction of inaccurate data
• request deletion of your data
• object to or restrict our processing of your data
• data portability
• withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at info@immersiveoctopus.com. We will respond within one month.

Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

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