Frequently Asked Questions

What is Santa’s Workshop at Battersea Power Station?

The experience involves a journey around Battersea Power Station. You will arrive at a check-in desk where you will be met by elves from the experience.

From there you will be directed to two different locations, in different places around The Power Station including The Post Room and The Toy Workshop.

Following this, you will then meet Santa in his Grotto.

Will we be the only group in the experience?

Your visit to Santa’s grotto at the end of the experience is exclusive to your group. During the rest of the experience, certain sections may be shared with up to one other group.

Is this a seated experience?

No, You will be exploring Battersea Power Station, and places hidden throughout.

Is there buggy parking?

As the experience involved walking, we recommend keeping your buggy with you. There are small areas for you to leave your buggy at each location.

How long is the experience?

The experience lasts 35-40 minutes, including visits to The Toy Workshop, The Post Room and Santa’s Grotto.

How many tickets can be purchased in one go?

Maximum number of tickets you can book is 6 in a group.

All groups must include one adult and one child ticket. Any additional tickets can be selected separately.

What ages is it suitable for?

The experience is suitable for people of all ages.

Can babes in arms attend?

Babes in arms aged under 18 months go for free and do not need a ticket.

Does everyone need a ticket?

Yes, everyone needs a ticket, except for babes in arms aged under 18 months.

Is the experience accessible?

Yes, the experience is fully accessible. Up to two access tickets are available per group. Access tickets can be booked with a free companion ticket. Access and companion tickets can be booked online. If you require more than two access tickets or prefer to discuss you access requirements with a member of the team, please contact the box office on boxoffice@immersiveoctopus.com.

Do you offer any assisted performances?

Yes, we have performances that are marked in the booking calendar as assisted performances. If you require further information about these performances, please contact the box office on boxoffice@immersiveoctopus.com.

When should I arrive for the experience?

Please arrive at least 15 minutes before the start time on your ticket.

What do I do if I am late for my start time?

If you are late, we will endeavor to book you into the next available slot, however this cannot be guaranteed and is subject to availability.

What do I do if I can no longer attend?

Tickets are non-refundable, however, you can pass them on to friends or family.

What do I do if I want to swap my ticket to another slot?

Swaps are done at management's discretion and are subject to availability. Please contact the box office on boxoffice@immersiveoctopus.com with your booking reference, your ideal replacement slot time and date, and two other alternatives.

Where are my tickets?

Your tickets will be emailed to you at time of booking from boxoffice@immersiveoctopus.com.

Where is the experience?

The experience is located at Battersea Power Station, London. The meeting point for the start of the experience is in Malaysia Square, by the South Entrance of The Power Station. For further information on how to get to Battersea Power Station visit https://batterseapowerstation.co.uk/getting-here/.

Can I take food and drink into the experience?

Food and drink in open containers are not allowed in the experience. Water bottles, or small snacks for kids are fine. There is no consumption of alcohol allowed during the experience.

Are pets allowed in the experience?

No pets are allowed, except guide dogs.

Is a cloakroom or bag drop at the experience?

No, there is no cloakroom or bag drop at the experience. Please be advised that due to the nature of the experience, you cannot take large bags or suitcases into the experience with you.